Shipping policy

All orders are processed within [1–2] business days (excluding weekends and public holidays) after payment is confirmed. You'll receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once it's dispatched.

During busy periods (sales, restocks, holidays), processing may take slightly longer — we'll always aim to keep you updated if there's a delay.

Carriers

We ship using trusted carriers including [Royal Mail / Evri], chosen based on your location and the shipping option selected at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your parcel's journey. If you haven't received tracking within [2] business days of ordering, please check your spam folder or contact us at olayaessentials@gmail.com.