Refund policy

REFUND POLICY:

OUR COMMITMENT TO YOUR SATISFACTION

Welcome to Olaya Essentials Hassle-Free Refund Policy. We're dedicated to ensuring that every interaction with our products leaves you satisfied and delighted. If for any reason you're not completely happy with your order, we're here to make it right!

HOW TO REQUEST A REFUND

If you're not in love with your Olaya Essentials purchase, simply reach out to us within 30 days of your purchase at olayaessentials@gmail.com.

Please include your order details and a brief explanation of the issue.

Rest assured, we'll handle the rest with a completely hassle-free process.

REFUND ELIGIBILITY

To be eligible for a refund:

• Your request must be made within 30 days of the purchase date.
• The item must be in its original condition and packaging.
• Shipping costs are non-refundable.

OUR SOLUTIONS

Once we receive your refund request, we'll assess the situation and determine the appropriate course of action. This may include issuing a refund for the purchase amount (excluding shipping) or arranging for a replacement order to be sent to you promptly.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us at olayaessentials@gmail.com. We're committed to ensuring your satisfaction with Olaya Essentials, and we're here to help in any way we can.